The products provided by non-profit organizations(NOP) are intangible services basically. Many factors would affect the efficiency of transmitting service quality and customers could perceive the losses in transmitting service quality. After a simplified model and basic function were introduced, the dynamic model of transmitting service quality was built. The effects of transmitting and perceiving filters n the system were analyzed to remedy the imperfect services and improve the effect and efficiency of the transmitting service quality.
郭国庆, 孟捷. 非营利机构服务质量传递系统的过滤模型[J]. J4, 2006, 3(1): 24-.
GUO Guo-Qing, MENG Jie. Filtering Model of the Transmitting Service Quality System in Non-Profit Organizations. J4, 2006, 3(1): 24-.
2006, Vol. 3 
