Abstract：Adopting a longitudinal single case study, we have derived three typical adaptive management models from the top management team (TMT) of SOGAL Furniture Co. Ltd., by investigating the distinguished management patterns they formed at each stage to adapt to the environmental change. The main conclusions are as follows: (a)SOGAL has gone through three stages in its whole history, namely, entrepreneurial survival, rapid growth and adjusting development. Due to the different internal and external environments at each stage, driven by the interaction between the TMT and IT, three typical adaptive management models have emerged as “Human-oriented with IT-assisted Model”, “Human-IT Each Performing Duties Model” and “Human-IT Integrated Model”, respectively. (b)The TMT improved the flexibility of general rules and strengthened the standardization of personalized rules simultaneously, by leveraging the nature that information technology can both solidify and adjust management rules, so as to achieve an effective balance between efficiency and flexibility. (c)Still taking advantage of the above nature of information technology, the TMT connected “Dao” and “Law” through the formulation of rules, and connected “Law” and “Skill” through the implementation of rules. Based on the combination of Chinese “Dao and Skill” and western “Law”, the thought of adaptive management can be effectively enacted. As a result, an adaptive management model of “control without death, release without chaos” has been formed.
通讯作者:
肖静华（1968～），女，贵州安顺人。中山大学（广州市510275）管理学院教授、博士研究生导师。研究方向为企业数字化转型与创新、电子商务战略与管理、企业 IT 创新等。
E-mail: lnsxjh@mail.sysu.edu.cn
引用本文:
肖静华，李文韬. 如何应对“一管就死、一放就乱”的管理困境？——索菲亚家居高层管理团队的适应性管理之道[J]. 管理学报, 2020, 17(11): 1581-.
XIAO JinghuaLI Wentao. Control Everything or Nothing？ To Cope with the Dilemma of Efficiency versus Flexibility——The Adaptive Management Model of SOGAL Top Management Team. Chinese Journal of Management, 2020, 17(11): 1581-.
