Based on a retrospect of the source of value and a close literature review of gooddominate logic and servicedominate logic, this paper points out that the discussion of value has shifted from valueinexchange to valueinuse. Subsequently, the value creation process is analyzed and the three roles of enterpriseobserver, facilitator and participant are explained. Among the three roles, the participant makes the enterprise joint the customer’s value creation process and cocreate value in order to gain competitive advantage. Finally, the concept of enterprise participation is proposed and comparatively analyzed with customer participation. The suggestions for practice are discussed.
孔鹏举,周水银. 基于企业与顾客共同创造竞争优势的企业参与概念研究[J]. J4, 2013, 10(5): 722-.
KONG Pengju,ZHOU Suiyin. The Concept of Enterprise Participation Based on Linking Enterprise and Customer to Cocreate Competitive Advantage. J4, 2013, 10(5): 722-.