On the basis of extant literature, we build a conceptual model of the factors impacting user’s loyalty degree in Nontrading Virtual Community, and propose some hypotheses. We design a questionnaire about the factors impacting user’s loyalty degree in Nontrading Virtual Community and conduct a survey. We found out that perceived quality is correlated with perceived value, satisfaction degree and trust; perceived value is correlated with satisfaction degree; satisfaction degree is correlated with loyalty degree. Trust is not significantly correlated with loyalty degree.
王凤艳, 艾时钟, 厉敏. 非交易类虚拟社区用户忠诚度影响因素实证研究[J]. J4, 2011, 8(9): 1339-.
WANG Feng-Yan, AI Shi-Zhong, LI Min. Empirical Study on the Factors Impacting User’s Loyalty Degree in Nontrading Virtual Community. J4, 2011, 8(9): 1339-.