以质量求发展，以服务铸品牌

Journal of Nursing ›› 2022, Vol. 29 ›› Issue (9): 16-20.doi: 10.16460/j.issn1008-9969.2022.09.016

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Construction of "Internet + Nursing Service" Risk Management Evaluation Index System Based on 4R-model Crisis Management Theory

HUANG Pan-pan1, CHENG Hong1, ZHANG Ying-hong1, WANG Yan2, ZHANG Lian-sheng1   

  1. 1. School of Medicine, Wuhan University of Science and Technology, Wuhan 430065, China;
    2. Dept. of Disinfection Supply,General Hospital of Central Theater Command, Wuhan 430070, China
  • Received:2021-10-16 Online:2022-05-10 Published:2022-06-09

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Abstract: Objective To construct a risk management evaluation index system of "Internet+ nursing service",to provide reference for risk management of "Internet+ nursing service" for hospitals. Methods Based on 4R-model crisis management theory,combined with literature review and qualitative interview,the draft of the index system was established. Two rounds of consultation were conducted by Delphi method with 21 experts. Analytic hierarchy process (AHP) was adopted to determine the weights and then consistency test was conducted. Results The effective response rate of the two rounds of expert consultation was 88% and 91% respectively. Expert authority coefficient was 0.813 and 0.848 and Kendall's coefficient 0.172 (χ2=225.352, P<0.001) and 0.135 (χ2=164.312, P<0.001) respectively. The coefficients of variation were 0~0.220 and 0.044~0.198. The final version of "Internet + nursing service" risk management evaluation index system consisted of 4 first-level, 9 second-level and 46 third-level indicators. Conclusion The risk management evaluation index system of "Internet+ nursing service" constructed in this study is reliable and scientific, which provides reference for the risk management of "Internet + nursing service".

Key words: Internet + nursing service, 4R-model crisis management theory, index system, Delphi technique, nursing management

CLC Number: 

  • R47
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