Abstract:From the perspective of leadership and around the typical case of Chinese flight captain LIU Chuanjian, the concept and structure of crisis leadership were constructed by collecting four types of case study data, including news media reports, in-depth interviews with LIU Chuanjian, interviews with managers, and interviews with airline pilots, with a total of 290 000 transcribed words. Using the classical grounded theory, we constructed the concept and structure of crisis leadership, and further proposed the FLIGHT model of crisis leadership. We found that crisis leadership consisted of six dimensions: Foresee the Crisis, Load the Responsibility, Insist on the Faith, Govern the Situation, Head the People, and Thrive on Crisis. We also compared the flight model with the existent crisis management model, and discussed the theoretical contributions of this study and the implications for organizational management under the current crisis situation.
郑晓明,郭一蓉,刘争光. 危机领导力的理论模型构建:基于中国机长刘传健案例的质性研究[J]. 管理学报, 2021, 18(1): 12-.
ZHENG Xiaoming,GUO Yirong,LIU Zhengguang. Constructing the Conceptual Model of Crisis Leadership: A Qualitative Study Based on the Case of Chinese Flight Captain LIU Chuanjian. Chinese Journal of Management, 2021, 18(1): 12-.