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Journal of Nursing ›› 2024, Vol. 31 ›› Issue (19): 1-7.doi: 10.16460/j.issn1008-9969.2024.19.001

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Implementation difficulties of “Internet +” disability care service from perspective of user experience

YAO Yao1a, ZHANG Min2a, CHEN Yan1b, WANG Chun2b   

  1. 1a. School of Nursing; 1b. Clinical College, Nanjing University of Chinese Medicine, Nanjing 210023, China;
    2a. Dept. of Nursing Administration; 2b. Dept. of Geriatrics, Nanjing Drum Tower Hospital, the Affiliated Hospital of Nanjing University Medical School, Nanjing 210008, China
  • Received:2023-12-29 Online:2024-10-10 Published:2024-11-07

Abstract: Objective To explore the implementation challenges of “Internet+” disability care service and its influencing factors from the perspective of user experience, and provide evidence and guidance for the development of “Internet+” care service model for disabled elderly individuals. Methods From December 2022 to June 2023, purposive sampling was used to select 16 disabled elderly individuals and 12 primary caregivers from Nanjing Drum Tower Hospital, Nanjing Qixia District Hospital and Mufushan Community Health Service Center in Nanjing City. Semi-structured interviews were conducted, and the data were further analyzed and extracted using the Theory of Supply and Demand Adaptability. Results Four core themes and nine sub-themes were identified: accessibility factors (service radius and time, household economic affordability, and aging-friendliness of smart devices), relevance factors (incomplete service items and low supply-demand match), quality factors (poor service quality and non-professional service personnel), and compatibility factors (unclear feedback channels for care needs and low familiarity with services). Conclusion The factors influencing the implementation of “Internet +” disability care service are complex and diverse. Care service providers should accurately grasp the needs of disability care, continuously optimize supply process, and effectively intervene in factors affecting the supply effectiveness, and help establish the “Internet +” disability care service model based on supply and demand adaptation.

Key words: disabled elderly individuals, care service, internet plus, influencing factor, Theory of Supply and Demand Adaptability, user experience perspective

CLC Number: 

  • R473.2
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