The article analyzes the existing methods of market segmentation in the mobile communication industry based on demography and ARPU value, and then presents a proposed model of market segmentation based on the consumer behaviors. The proposed model facilitates the identification of customers based on three dimensions, “customer current value”, “customer expansibility” and “customer loyalty”, which can be measured with the variables from the database. Furthermore, the article exploits the Kmeans clustering and data mining methods to verify the model and confirm the practical value of the model.
齐丽云, 汪克夷, 陆英贤, 张芳芳. 基于消费行为的市场细分模型构建与验证——以移动通信行业为例[J]. J4, 2009, 6(6): 805-.
QI Li-Yun, WANG Ke-Yi, LU Ying-Xian, ZHANG Fang-Fang. Model of Market Segmentation Based on Consumer Behavior: The Mobile Communication Industry Perspective. J4, 2009, 6(6): 805-.