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| Constructing the Conceptual Model of Crisis Leadership: A Qualitative Study Based on the Case of Chinese Flight Captain LIU Chuanjian |
| ZHENG Xiaoming，GUO Yirong，LIU Zhengguang |
| 1. Tsinghua University, Beijing, China; 2. Zhejiang University, Hangzhou, China |
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Abstract From the perspective of leadership and around the typical case of Chinese flight captain LIU Chuanjian, the concept and structure of crisis leadership were constructed by collecting four types of case study data, including news media reports, in-depth interviews with LIU Chuanjian, interviews with managers, and interviews with airline pilots, with a total of 290 000 transcribed words. Using the classical grounded theory, we constructed the concept and structure of crisis leadership, and further proposed the FLIGHT model of crisis leadership. We found that crisis leadership consisted of six dimensions: Foresee the Crisis, Load the Responsibility, Insist on the Faith, Govern the Situation, Head the People, and Thrive on Crisis. We also compared the flight model with the existent crisis management model, and discussed the theoretical contributions of this study and the implications for organizational management under the current crisis situation.
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Received: 22 May 2020
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