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| Emotional Labor, Affective States and Work Withdrawal: Test of Hierarchical Linear |
| LIU Zhao,WANG Saijun,MA Chaoqun,LIU Qinwei |
| Hunan University, Changsha, China |
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Abstract Based on the emotional labor theory and using hierarchical linear models, we examine the relationships between emotional labor, affective states and work withdrawal of public commercial bank counter service employees. Then we investigate the moderating role of gender in the multilevel field relationship. We reveal that the strategy of emotional labor vary within individuals as well as between individuals. And affective states can mediate the relationship between emotional labor and work withdrawal, and gender moderating this relationship.
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Received: 28 August 2012
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2013, Vol. 10 
