人工智能交互类型对顾客体验的双路径影响机制研究
于贞朋, 柯其香, 徐浩, 曾慧
The Dual-Path Influence Mechanism of AI Interaction Types on Customer Experience
YU Zhenpeng, KE Qixiang, XU Hao, ZENG Hui
管理学报 . 2026, (3): 533 .