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Supervisor: Ministry of Education of the People's Republic of China
Sponsor: Huazhong University Of Science And Technology
ISSN：1672-884X
CN：42-1725/C
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中文
The Influence of Emoticons Used by AI Customer Service on User Satisfaction from the Perspective of User Relationship Norm Orientation
SUI Zihong，BI Xinhua，SUN Weiming
Chinese Journal of Management . 2025, (
6
): 1113 .
