By systematically reviewing studies related to service robot service failures, this study clarifies the concept of service robot service failures, summarizes the research progress of service robot service failures, and proposes a research framework for service robot service failures research, which includes three research themes: the consequences of service failures of service robots and their underlying mechanisms; service recovery strategies and the application of relevant theories of such failures; and the contextual conditions for service recovery. Finally, in view of the existing research gaps, this study outlines directions for future research.