制造企业潜在服务价值创造及其流程再造——东方汽轮机厂案例研究
林光平, 杜义飞, 刘兴贵
Potential Service Value Creating and Process Re-engineering in Manufacturing Firms: Case Study of Dongfang Steam Turbine Works
LIN Guang-Ping, DU Xi-Fei, LIU Xin-Gui
J4 . 2008, (4): 602 .