融入客户价值特征和情感特征的网络客户流失预测研究

夏国恩，马文斌，唐婵娟，张显全

Study on the Value Feature and the Emotion Feature to Predict the Web Customer Churn

XIA Guoen，MA Wenbing，TANG Chanjuan，ZHANG Xianquan

管理学报 . 2018, (3): 442 .