基于多维视角的工业服务市场服务质量对 客户行为意向的影响研究
许月恒,张明立,唐塞丽
Impact of Service Quality on Customer Behavioral Intentions in Industrial Services:  A Multidimensional Perspective
XU Yueheng,ZHANG Mingli,TANG Saili
J4 . 2013, (8): 1214 .