基于情感事件理论，构建了客户负面反馈通过工作反刍影响零工工作者职业韧性的作用机制模型，并通过日记研究法收集了123名外卖骑手为期5天的数据，进而对这615份有效数据进行实证分析检验。研究结果表明：首先，客户负面反馈能够激发问题解决反刍，从而正向促进职业韧性的提升；其次，客户负面反馈能够同时诱发零工工作者的情感反刍，但该反刍对职业韧性的负向损耗及中介效应并未得到支持；最后，职业类型（全职/兼职）显著调节了客户负面反馈与情感反刍之间的关系，且这种关系在职业类型为全职时更强。

Based on affective event theory, the research constructs a model of the mechanism by which negative customer feedback, through work rumination, affects the career resilience of gig workers. Data from 123 food delivery riders was collected over five days using a diary study method, and these 615 valid empirical data points were analyzed and tested. The results are as follows: First, negative customer feedback can stimulate problem-solving rumination, thus positively promoting career resilience. Second, negative customer feedback can simultaneously induce affective rumination in gig workers, but the negative depletion and mediating effect of this rumination on career resilience were not supported. Finally, occupation type (full-time/part-time) significantly moderates the relationship between negative customer feedback and affective rumination, and this relationship is stronger when the occupation type is full-time.