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An Empirical Study of Consumer Repurchase Intension and its Factors |
LI Dong-Jin, YANG Kai, ZHOU Rong-Hai |
Nankai University,Tianjing,Chin |
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Abstract This paper explores the relations between perceived value,customer satisfaction,switching costs,purchase interval and repurchase intention by using SEM. We find that: the customers' perceived value has a positive effect on the customer satisfaction and repurchase intentions; customer satisfaction effects positively on the repurchase intentions and has no significant influence on the purchase interval; switching costs have a positive effect on the repurchase intentions which has no significant relationship with the purchase interval.
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Received: 30 October 2006
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