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| A Dual-Theoretical Study on How Does Cross-Organizational Relationship Management Affect Supply Chain Performance |
| ZHANG Xuan，ZHAO Jun，LI Jiali，LU Yiming |
| 1. Zhongnan University of Economics and Law, Wuhan, China;2. Hubei University of Technology, Wuhan, China |
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Abstract Based on the dual theoretical perspective of transaction cost theory and relational exchange theory, this study divides the cross-organizational relationship management mechanism in the supply chain into transactional stance and relational stance, and data were gathered through a survey of manufacturing firms in China and the Netherlands, which were analyzed using the SEM technique. The results revealed that the impact of the socio-economic and cultural level of different countries on the effectiveness of two types of cross-organizational relationship management mechanisms does exist. Specifically, in the national environment represented by China, only the relational stance cross-organizational relationship management is effective in improving both service and cost performance of firms’ supply chain, while in the national environment represented by the Netherlands, only the transactional stance cross-organizational relationship management is effective in improving cost performance of firms’ supply chain.
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Received: 21 January 2021
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