以质量求发展，以服务铸品牌

Journal of Nursing ›› 2020, Vol. 27 ›› Issue (4): 7-10.doi: 10.16460/j.issn1008-9969.2020.04.007

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Development of Specialist Service Team-dominated “Internet plus Nursing Service” Mode and Its Practice

CHEN Hai-ting a, YUE Li-qun a, CHEN Ru-wen a, XIAO Sheng-cui b   

  1. a. Dept. of Nursing Administration; b. Dept. of Gastroenterology, Affiliated Hospital of Guangdong Medical University, Zhanjiang 524001, China
  • Received:2019-10-23 Online:2020-02-25 Published:2020-07-14

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Abstract: Objective To develop a specialist service team-dominated “internet plus nursing service” mode, to provide home nursing service and improve nursing quality. Methods We established six specialist service teams including nurses of catheter, intravenous therapy, ostomy, maternal care, rehabilitation and Chinese medicine. Members of six teams participated in related assessment after various forms of training and those performed excellently in the assessment provided internet plus nursing service for homebound patients. Patients were investigated by using satisfaction assessment scale at the end of the service. Results From 15 July to 15 December 2019, all the six teams provided 61 times of service, of which maternal care team provided services for 26 cases, ostomy team for 8 cases, catheter team for 14 cases, intravenous therapy for 3 cases, rehabilitation team for 6 cases and Chinese medicine for 4 cases. Of the total, 98% of the patients were satisfied with the service mode. Conclusion “Internet plus nursing service” by specialist service teams provides excellent service for homebound patients, improves patients' satisfaction degree and nurses' self-value.

Key words: specialist nursing, home care, internet plus nursing service

CLC Number: 

  • R473.5
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