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| The Impact of Answer Quality and Respondent Social Capital on Knowledge Refinement Behavior in Technical Q&A Communities |
| XIE Yuling，ZHAO Quanwu，WANG Yi |
| Chongqing University, Chongqing, China |
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Abstract Drawing on goal orientation theory, this study explores how answer quality and respondent social capital in technical Q&A communities influence refiners’ learning-oriented and performance-oriented motivations to drive knowledge refinement behavior, and further examines the moderating role of question quality characteristics. An empirical analysis of 74,474 Q&A data from Stack Overflow yields the following findings: a significant U-shaped relationship exists between answer quality and knowledge refinement behavior. Respondent social capital has a significant positive impact on knowledge refinement behavior. Question difficulty weakens the influence of answer quality and respondent social capital on knowledge refinement behavior, while question popularity amplifies their positive effects.
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Received: 16 October 2024
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