管理学报
  May. 21, 2025
Home |  About Journal  |  Editorial Board  |  Instruction  |  Subscriptions  |  Advertisement  |  Contacts Us  |  Chinese
J4  2011, Vol. 8 Issue (4): 595-    DOI:
Current Issue| Next Issue| Archive| Adv Search |
The Empirical Study on Buyer Loyalty Formation Mechanism for B2B E-Intermediary: Moderating Role of Switching Cost
 XIE Zhao-Xia, LI Li
Nanjing University of Science & Technology, Nanjing, China

Download: PDF (411 KB)   HTML (1 KB) 
Export: BibTeX | EndNote (RIS)      
Abstract  

The paper aims at B2B e-intermediary providing support service for both buyers and sellers, explores buyers loyalty information mechanism and key dimensions of switching cost, and theorizes a measurement model of buyers loyalty based on moderating role of switching cost. Then buyer loyalty formation mechanism and the moderating role of switching cost on buyer loyalty formation mechanism are empirically validated using a sampling survey of buyers and SEM (structural equation modeling) approach to test hypotheses. Finally, influential factors, influential degrees of buyer loyalty and moderating scope of switching cost are presented, providing guidance for training loyal buyers of B2B e-intermediary

Key wordsswitching cost      moderating role      buyer loyalty      B2B e-intermediary     
Received: 07 December 2009     
Service
E-mail this article
Add to my bookshelf
Add to citation manager
E-mail Alert
RSS
Articles by authors
XIE Zhao-Xia
LI Li
Cite this article:   
XIE Zhao-Xia,LI Li. The Empirical Study on Buyer Loyalty Formation Mechanism for B2B E-Intermediary: Moderating Role of Switching Cost[J]. J4, 2011, 8(4): 595-.
URL:  
http://manu68.magtech.com.cn/Jwk_glxb/EN/     OR     http://manu68.magtech.com.cn/Jwk_glxb/EN/Y2011/V8/I4/595
Copyright  ©  CHINESE JOURNAL OF MANAGEMENT
Support by Beijing Magtech Co.ltd   support@magtech.com.cn