管理学报
  Jul. 13, 2025
Home |  About Journal  |  Editorial Board  |  Instruction  |  Subscriptions  |  Advertisement  |  Contacts Us  |  Chinese
J4  2007, Vol. 4 Issue (4): 436-    DOI:
Current Issue| Next Issue| Archive| Adv Search |
Application of Collaborative Filtering in CRM-Based Cross-Selling
 WANG Wei-Ping, WU Lun
University of Science and Technology of China, Hefei,China

Download: PDF (141 KB)   HTML (1 KB) 
Export: BibTeX | EndNote (RIS)      
Abstract  

The breakthrough of company performance bottleneck is seriously restricted because the success rate of cross-selling in CRM system is inferior, and the sparse user-item matrix makes collaborative filtering work not well.  Combined with collaborative filtering and cross-selling, CRM data were used to mine the sale opportunity with high quality and to gain the more profits.  Experimental results show that this type of the application is effective.

Key wordscross-selling      collaborative filtering      CRM     
Received: 10 January 2007     
Service
E-mail this article
Add to my bookshelf
Add to citation manager
E-mail Alert
RSS
Articles by authors
WANG Wei-Ping
WU Lun
Cite this article:   
WANG Wei-Ping,WU Lun. Application of Collaborative Filtering in CRM-Based Cross-Selling[J]. J4, 2007, 4(4): 436-.
URL:  
http://manu68.magtech.com.cn/Jwk_glxb/EN/     OR     http://manu68.magtech.com.cn/Jwk_glxb/EN/Y2007/V4/I4/436
Copyright  ©  CHINESE JOURNAL OF MANAGEMENT
Support by Beijing Magtech Co.ltd   support@magtech.com.cn