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J4  2009, Vol. 6 Issue (7): 879-    DOI:
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Fuzzy Evaluation Model and Analysis Matrix of Knowledge Management Performance in Enterprises
ZHANG Shao-Hui, GE Xin-Quan
Beijing Information Science and Technology Uiniversity, Beijing, China

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Abstract  

On the basis of survey of the study on indicator system of knowledge management performance evaluation, this paper aims to point out that the evaluation of knowledge management performance should be based on both the process and result, and further to provide a set of practical indicator system of the knowledge management performance evaluation. In addition, the paper is an attempt to apply fuzzy multilevel comprehensive evaluation method to the evaluation of knowledge management performance.  The last part of this paper is devoted to the analysis method for the evaluation result, thus creating a Process-Result Analysis Matrix.

Key wordsknowledge management      performance evaluation      indicator system      fuzzy evaluation model      process-result analysis matrix     
Received: 11 June 2007     
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ZHANG Shao-Hui
GE Xin-Quan
Cite this article:   
ZHANG Shao-Hui,GE Xin-Quan. Fuzzy Evaluation Model and Analysis Matrix of Knowledge Management Performance in Enterprises[J]. J4, 2009, 6(7): 879-.
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http://manu68.magtech.com.cn/Jwk_glxb/EN/     OR     http://manu68.magtech.com.cn/Jwk_glxb/EN/Y2009/V6/I7/879
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