Abstract This paper establishes an industrial operation quality evaluation model by combining the Mahalanobis-Taguchi system with Data Envelopment Analysis based on the existing industrial operation quality evaluation models. Besides, this paper sets Hunan Province Industrial Operation Quality Evaluation as an example to testify this model. The empirical results show that this model is effective. The proposed model can optimize the original evaluation indices and improve the identification of the evaluation information. In addition, compared with the traditional Mahalanobis-Taguchi system, the proposed model can exclude some abnormal data that may be doped in the initial normal samples and guarantee the data quality in the benchmark space. Further, the proposed model can be applied to industrial quality evaluation.
