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| Relationship Research between User Resistance and Successful Implementation of Information Systems |
| ZHANG Yajun，CHEN Jiangtao，ZHANG Junwei，CUI Ligang |
| 1. Guizhou University of Finance and Economics, Guiyang，China; 2. Huazhong Agricultural University, Wuhan，China;3. Chongqing Jiaotong University, Chongqing， China |
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Abstract This study aimed to investigate the influence mechanism of user resistance on the successful implementation of information systems, focusing on the mediating effect of task conflict and relationship conflict. We selected the end-users of information systems as research subjects and analyzed the 225 samples through structural equation model, hierarchical regression, and so forth. The results indicated that user resistance has a significantly negative effect on the successful implementation of information systems; task conflict and relationship conflict have contradictory mediating effect in the relationship between user resistance and successful implementation of information systems; and task conflict is beneficial to the successful implementation of information systems while relationship conflict is not conducive to the successful implementation of information systems.
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Received: 22 January 2016
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2016, Vol. 13 
