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J4  2012, Vol. 9 Issue (10): 1464-    DOI:
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Relation between Emotional Labor, Organizational justice and Job Stress: Examples from Several Districts in Shanghai
LV Xiao-Jun, XU Xiang-Ru, SUN Yi-Qin
Shanghai Jiao Tong University, Shanghai, China

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Abstract  

In this paper, 214 employees in 7 organizations from three districts of Shanghai are sampled. Most of the participants are from public sectors with a mean tenure of 3.8 years. Correlation analysis and moderated multiple regression are employed to analyze the data. Results show that: (1) surface acting of emotional labor is positively related with job stress; (2)deep acting and automatic regulation strategies are negatively related with job stress; (3) organizational justice significantly moderate the relationships between surface acting/deep acting and job stress. The result of this study is valuable for human resource management in serviceoriented government.

Key wordsemotional labor      surface acting      deep acting      organizational justice      job stress     
Received: 25 September 2011     
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LV Xiao-Jun
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LV Xiao-Jun,XU Xiang-Ru,SUN Yi-Qin. Relation between Emotional Labor, Organizational justice and Job Stress: Examples from Several Districts in Shanghai[J]. J4, 2012, 9(10): 1464-.
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