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Empirical Study on the Factors Impacting User’s Loyalty Degree in Nontrading Virtual Community |
WANG Feng-Yan, AI Shi-Zhong, LI Min |
Xidian University, Xi’an, China |
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Abstract On the basis of extant literature, we build a conceptual model of the factors impacting user’s loyalty degree in Nontrading Virtual Community, and propose some hypotheses. We design a questionnaire about the factors impacting user’s loyalty degree in Nontrading Virtual Community and conduct a survey. We found out that perceived quality is correlated with perceived value, satisfaction degree and trust; perceived value is correlated with satisfaction degree; satisfaction degree is correlated with loyalty degree. Trust is not significantly correlated with loyalty degree.
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Received: 21 May 2010
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