@article{卢云帆:750, author = {卢云帆,刘静文,崔淑芬}, title = {社会化沟通对不满意消费者再次购买的影响研究}, publisher = {管理学报}, year = {2015}, journal = {管理学报}, volume = {12}, number = {5}, eid = {750}, numpages = {0}, pages = {750}, keywords = {在线沟通;不满意;社会化商务}, url = {http://manu68.magtech.com.cn/Jwk_glxb/CN/abstract/article_10694.shtml}, doi = {} }