@article{于超:744, author = {于超,张重阳,樊治平}, title = {考虑顾客感知效用的服务要素优化配置方法}, publisher = {管理学报}, year = {2015}, journal = {管理学报}, volume = {12}, number = {5}, eid = {744}, numpages = {0}, pages = {744}, keywords = {服务设计;服务要素;QFD;失望理论;顾客感知效用;优化模型}, url = {http://manu68.magtech.com.cn/Jwk_glxb/CN/abstract/article_10693.shtml}, doi = {} }