Abstract：Based on classic PDCA cycle control theory, we study process management of logistics customer service performance evaluation from supply chain perspective. On the basis of systematic review of related literature at home and abroad, we propose a process of logistics customer service performance evaluation from supply chain perspective based on PDCA cycle, and in the light of each process control key points are given for the improvement of standard management of performance evaluation process and the performance level of logistics customer service and supply chain. In the performance evaluation scheme design, we put forward logistics customer service performance evaluation method and index system to improve the overall performance of the supply chain. And in the performance evaluation scheme we lay out implementation method of logistics customer services of the chosen procedure based on fuzzy analytic hierarchy process.
汪利虹, 刘志学. 基于PDCA的供应链视角下物流客户服务
绩效评价研究[J]. J4, 2012, 9(6): 920-.
WANG Li-Hong, LIU Zhi-Xue. Performance Evaluation Logistics Customer Service from Supply Chain
Perspective Based on PDCA Cycle. J4, 2012, 9(6): 920-.
2012, Vol. 9 
