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J4  2008, Vol. 5 Issue (4): 583-    DOI:
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中国本土品牌形象对感知质量顾客满意品牌忠诚影响机制的实证研究——基于消费者视角
关辉, 董大海
1. 大连理工大学管理学院; 2. 大连大学经济管理学院
A Consumer's Perspective-Based Empirical Study: Mechanism of Local Chinese Brand Image's Influencing the Quality, Satisfaction and Loyalty
 GUAN Hui, DONG Da-Hai
1.Dalian University of Technology,Dalian,Liaoning,China;2.Dalian University,Dalian,Liaoning,China

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摘要 

为探求品牌形象对消费行为的影响机制,在中国背景下构建品牌形象的理论架构,将品牌形象分为3个维度:品牌表现、品牌个性和公司形象;在此基础上,建立了品牌形象与感知质量、顾客满意和品牌忠诚的影响机制模型;对该模型进行了实证检验。分析结果表明品牌表现、品牌个性和公司形象对品牌感知质量有直接影响;品牌表现对顾客满意产生直接影响,品牌个性和公司形象对顾客满意产生间接影响;品牌表现、品牌个性对品牌忠诚有直接影响;公司形象与品牌忠诚无相关关系。

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关辉
董大海
关键词 品牌形象品牌个性品牌忠诚公司形象    
Abstract

The mechanism of brand image influencing consumer behavior was explored. The theoretical framework of brand image was constructed against Chinese background, in which Chinese brand image was divided into 3 dimensions: brand performance, brand personality and corporate image.  The structural mode of brand image affecting relationship among perceived quality, satisfaction and brand loyalty was constructed and was investigated  online.  The theoretical model and most of the hypotheses were supported by the results.  It is concluded that (1) the brand performance, brand personality and corporate image had direct effects on the perceived quality; (2) the brand perform would influence the satisfaction directly and (3) the brand personality/corporate image could influence the customer satisfaction indirectly. The conclusion also shows that the brand performance and brand personality could influence the brand loyalty, and there was no correlation between the corporate image and brand loyalty.

Key wordsbrand image    brand performance    brand personality    corporate image   
收稿日期: 2008-02-21     
基金资助:

国家自然科学基金资助项目(70472061)

通讯作者: 关辉(1965~),女,辽宁锦州人。大连理工大学(辽宁省大连市116024)管理学院博士研究生;大连大学(辽宁省大连市116622)经济管理学院副教授。研究方向为市场营销。   
引用本文:   
关辉, 董大海. 中国本土品牌形象对感知质量顾客满意品牌忠诚影响机制的实证研究——基于消费者视角[J]. J4, 2008, 5(4): 583-. GUAN Hui, DONG Da-Hai. A Consumer's Perspective-Based Empirical Study: Mechanism of Local Chinese Brand Image's Influencing the Quality, Satisfaction and Loyalty. J4, 2008, 5(4): 583-.
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