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考虑口碑效应和用户满意度的货运平台动态定价研究
王志宏,李自新,吴仪
东华大学旭日工商管理学院
Dynamic Pricing of Freight Platform Considering Word-of-Mouth Effect and User Satisfaction
WANG Zhihong,LI Zixin,WU Yi
Donghua University, Shanghai, China

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摘要 考虑货运平台单边和双边收费两种情形,分别构建双寡头两期动态定价模型,分析口碑效应和用户满意度对不同收费策略下货运平台动态博弈的影响。研究发现:不论采取何种收费策略,随着平台间的口碑效应差值增大,口碑效应高的平台定价均提高,两个平台的定价随着用户满意度的增加而提高;在用户满意度确定时,随口碑效应差值增大,双边收费下平台口碑效应高的定价增幅较小;当口碑效应差值大于零时,不论采取何种收费策略,口碑效应高的平台用户数量随着用户满意度的增加均会降低,与单边收费相比较,双边收费策略下货主数量降幅较大。
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王志宏
李自新
吴仪
关键词 口碑效应 用户满意度 双边平台 动态定价 货运平台    
Abstract:Considering both unilateral charging strategy and bilateral charging strategy of freight platforms, we construct two-period dynamic pricing models of the duopoly platforms. And we analyze the influence of word-of-mouth effect and user satisfaction on the dynamic game of two freight platforms under different charging strategies. The research shows that no matter which charging strategy is adopted, the pricing of higher word-of-mouth platform will increase with the increase of the word-of-mouth difference between two platforms, the pricing of the two platforms will increase with the increase of user satisfaction; when the user satisfaction is determined, as the word-of-mouth difference increases, the pricing of higher word-of-mouth platform under the bilateral charging strategy increases less than that under the unilateral charging strategy. In addition, in the second period, when the word-of-mouth difference is greater than zero, the number of users of platform with higher word-of-mouth decreases with the increase of user satisfaction under two charging strategies; however, the number of cargo owners under the bilateral charging strategy decrease more than that under the unilateral charging strategy.
Key wordsword-of-mouth effect    user satisfaction    two-sided platform    dynamic pricing    freight platform   
收稿日期: 2022-05-16     
基金资助:上海市哲学社会科学规划课题资助项目(2017BGL014);中央高校基本科研业务费专项资金资助项目(2232020B-04, 2232018H-07)
通讯作者: 王志宏(1973~),女,山东潍坊人。东华大学(上海市 200051)旭日工商管理学院教授。研究方向为平台经济、决策优化。     E-mail: lilywzh@dhu.edu.cn
引用本文:   
王志宏,李自新,吴仪. 考虑口碑效应和用户满意度的货运平台动态定价研究[J]. 管理学报, 2023, 20(8): 1235-. WANG Zhihong,LI Zixin,WU Yi. Dynamic Pricing of Freight Platform Considering Word-of-Mouth Effect and User Satisfaction. Chinese Journal of Management, 2023, 20(8): 1235-.
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