Abstract：On the basis of existing research, this article studies the strategy of staff’s interpersonal trust repairs by amending the existing questionnaire on interpersonal trust. This research shows that: 1) after a competencebased trust violation, the trust repair effect of apology and apology plus commitment is significantly higher than denial and denial plus commitment; 2) after a competencebased trust violation, the trust repair effect of apology plus commitment is significantly higher than apology; 3) after a integritybased trust violation, the trust repair effect of apology plus commitment is significantly higher than denial plus commitment.
韩平，宁吉. 基于两种信任违背类型的信任修复策略研究[J]. J4, 2013, 10(3): 390-.
HAN Ping，NING Ji. Trust Repair Strategy Based on Two Types of Trust Violation. J4, 2013, 10(3): 390-.
2013, Vol. 10 
