Abstract：By systematically reviewing the researches about logistics service quality in supply chain at home and abroad, and summarizing the concept, feature and formation mechanism of it, this study indicates the distinct characteristics of supply chain logistics, including integrity, complexity, dynamics, and interactivity. Furthermore, researches on the measurement of logistics service quality in supply chain are discussed from the aspects of scale development and evaluation methods. On this basis, the study points out the limitations in the research of logistics service quality in the supply chain and then proposes the future research directions in the study of quantitative measurement methods, exploration of antecedents and consequences, and design of quality coordination mechanisms.
覃雪莲，刘志学. 供应链物流服务质量研究述评与展望[J]. 管理学报, 2018, 15(11): 1731-.
QIN Xuelian，LIU Zhixue. A Review and Future Prospects on Logistics Service Quality in Supply Chain. Chinese Journal of Management, 2018, 15(11): 1731-.
