Abstract：Based on the emotional labor theory and using hierarchical linear models, we examine the relationships between emotional labor, affective states and work withdrawal of public commercial bank counter service employees. Then we investigate the moderating role of gender in the multilevel field relationship. We reveal that the strategy of emotional labor vary within individuals as well as between individuals. And affective states can mediate the relationship between emotional labor and work withdrawal, and gender moderating this relationship.
刘朝,王赛君,马超群,刘沁薇. 基于多层线性模型的情绪劳动、情绪状态
和工作退缩行为关系研究[J]. J4, 2013, 10(4): 545-.
LIU Zhao,WANG Saijun,MA Chaoqun,LIU Qinwei. Emotional Labor, Affective States and Work Withdrawal: Test of Hierarchical Linear. J4, 2013, 10(4): 545-.
2013, Vol. 10 
