An empirical study was conducted in 2 highstart hotels, investigating the effects of customer injustice on employees’ emotional labor and the moderating role of perspective taking. The results of data analysis indicated that customer injustice was positively related with surface acting, while negatively related with deep acting. Negative affectivities partially mediated the impact of customer injustice on deep acting. Furthermore, perspective taking moderated the effects of customer injustice on employees’ emotional labor. Employees with higher perspective taking ability suffered less influence from customer injustice .